Shipping policy

Postnord shipping
PostNord MyPack Collect

The carrier system identifies pickup points closest to your address and the customer can choose where they want to pickup the parcel from. 
We shall contact you in case the weight of your order exceed 30kg (if your address is in Finland) or 20kg (if your address is elsewhere).

Informing the customer
The customer is notified of the parcel by SMS or e-mail for a PostNord MyPack Collect , depending on the practice of the destination country. The notification is sent to the recipient on the day the shipment arrives at the pickup point, and it contains information about the last possible pickup day.

Cost of delivery

The cost of delivery is a flat rate of €7 for all pickup points, or the equivalent if the currency is other than Euro. 

Residents of Raahe (15km from the center) get free home delivery if they choose the option.

Flex Change

PostNord sends a notification to the recipient prior to the delivery of PostNord MyPack Home shipment. The notification includes a suggested delivery date and time. The notification is sent by

SMS or e-mail according to the contact information provided by the customer. Depending on the area other delivery options may be offered, such as pick-up from terminal/service point or delivery without signature. The recipient can also choose the delivery method in PostNord’s mobile application. PostNord MyPack Home Other SMS and e-mail notifications Delivery Advice includes estimated delivery day Delivery Notification is a pre-advice on the day of delivery

Delivery Confirmation is sent when the parcel has been delivered

Driver Notification

The recipient will be telephoned by the driver before delivery.  PostNord Parcel (Finland, Sweden, Denmark and Norway)  PostNord MyPack Home (Finland)

Delivery without POD (proof of delivery)
The shipment is delivered to the destination address even if the recipient is not present to acknowledge receipt. The goods will be left in a secure location. Driver’s delivery scan terminates PostNord’s liability for the shipment.  

For more information on delivery, please refer to

Contact information

Please drop us an email and we shall get back to you as soon as possible.